Shipping & Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase. 
Please email sales@decoteloungewear.co.uk for refund address and instructions.

There are certain situations where only partial refunds are granted: (if applicable)…

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Refunds to card can take up to 14 days to process by your bank. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@decoteloungewear.co.uk

Gifts
If the item was purchased as a gift and shipped directly to you or purchased in-store and given to you later, you will receive a gift card credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If returned to store and there is nothing you would like to exchange your item for we can also issue a gift card. If you would like a refund, the item can only be refunded to the payment method which was used in the original purchase. 

Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

If you have any questions please don’t hesitate to contact us at sales@decoteloungewear.co.uk